Shipping policy

Shipping Policy (Global Official Version)

Effective Date:  August 2026

This Shipping Policy applies to all orders placed on our website, covering domestic orders in the Canada and all international orders worldwide. By placing an order, you agree to the shipping terms and delivery arrangements outlined below.

1. Order Processing Time

All orders are processed and inspected within 1–4 business days after successful payment confirmation. Orders placed on weekends, public holidays, or peak sales seasons will be processed on the next available business day. We conduct strict quality checks before shipment to ensure all products are in good condition before delivery.

2. Delivery Timeframe

CA Domestic Shipping: Standard shipping takes 7-12 business days for delivery after dispatch. Expedited shipping options are available for faster delivery during checkout.

Global International Shipping: Delivery time for international orders ranges from 7–15 business days, depending on destination country, local logistics efficiency, and customs clearance progress.

3. Shipping Fees

Shipping fees are calculated automatically at checkout based on your delivery address, order weight, and package size. We offer regular free shipping promotions for qualified orders. All shipping fees paid during checkout are non-refundable unless the order is canceled by our side or affected by our shipping errors.

4. Customs & Import Duties

For all international orders, customers are solely responsible for any local import taxes, customs duties, clearance fees, or other related charges imposed by the destination country. We are not liable for customs delays, fees, or rejected deliveries caused by local customs policies.

5. Order Tracking

Once your order is dispatched, you will receive a confirmation email with a valid tracking number and tracking link. You can monitor your package delivery status in real time. Any questions, please contact our support team for assistance.

6. Lost or Stolen Packages

After the package is marked as “delivered” by the logistics system, we are not responsible for lost, stolen, or misplaced packages caused by local delivery issues. If your package is lost in transit before delivery confirmation, we will provide a full refund or free replacement after verification.

7. Policy Updates & Contact

We reserve the right to update our shipping rules and service scope without prior notice. For any shipping-related questions, please contact: tephonippin7973@hotmail.com